Privacy and Data Protection Policy

1. Our Commitment

ACE Leadership Hub (“ACE”) respects the privacy of individuals who visit our website, participate in our programmes, or use our assessments and related services. We handle personal information for legitimate purposes, apply appropriate safeguards, and comply with applicable data protection laws.

This Policy explains how ACE collects, uses, protects, and discloses personal information.

2. Information We Collect

Depending on how you interact with ACE, we may collect information you provide, including your name, contact details, registration information, assessment responses, and programme-related information. We may also collect relevant technical information about website use, including device information, usage data, and cookie-related information.

ACE seeks to collect only information reasonably necessary for the relevant purpose.

3. How We Use Personal Information

ACE may use personal information to administer registrations, assessments, training, and other services; generate and deliver individual assessment reports; communicate with participants; maintain the security and operation of our services; and meet applicable legal obligations or pursue legitimate interests where permitted by law.

Where required, ACE will obtain consent or establish another lawful basis for processing personal information. ACE may also collect, preserve, use, or disclose information when reasonably necessary to comply with applicable law, respond to valid legal process, cooperate with competent regulatory or law enforcement authorities, or protect legal rights and safety. ACE will assess such requests and disclose only what is legally required or otherwise lawfully permitted.

4. Assessment Confidentiality

Individual assessment reports are intended for the participant concerned. ACE does not routinely disclose an individual’s report or assessment responses to employers, family members, sponsors, other participants, or unrelated third parties.

Disclosure may occur with the participant’s specific and valid authorization, where required or permitted by law, or under another legally recognized exception, including lawful demands from competent authorities.

Participants should ensure their contact details are accurate and take appropriate care when accessing or sharing their reports.

ACE assessments support personal development, learning, and leadership growth. Unless expressly stated otherwise, they are not clinical diagnoses, guarantees of performance, or substitutes for professional advice. Results should be interpreted in light of the assessment’s purpose, limitations, and relevant context.

5. Service Providers, Disclosure & Third Party Practices

ACE may engage service providers to operate its website, administer assessments, store information, or deliver services. Where these providers process personal information on ACE’s behalf, ACE will apply appropriate safeguards and contractual measures as required by applicable law.

ACE does not make personal assessment information publicly available or disclose it for unrelated purposes. Disclosures may also be made where lawfully authorized or required, as described in this Policy.

We do not sell, trade, or rent your personal information to third parties. However, we do rely on trusted third-party service providers to help us operate our website, run our educational programs, and support our community. These third parties are bound by strict contractual obligations to keep your information confidential and are permitted to use your data only to perform specific tasks on our behalf.

Categories of Third Parties We Share With

We share your data only with third parties that fulfill essential operational functions, including:

• Program Partners & Co-hosts: To collaborate on, administer, and deliver joint training programs, assessments, and fellowship activities.
• Application & Learning Management Platforms: To process fellowship applications, manage admissions, and host our online learning portals or course materials.
• Payment Processors: To securely process application fees, program tuition, event registration payments, or donations. ACE uses Paystack for this purpose.
• Email and Communication Services: To manage newsletters, program updates, and critical fellowship announcements. ACE uses Resend and Brevo for this purpose.
• Scheduling and Virtual Event Services: To book discovery calls and host online events. ACE currently uses Calendly for bookings and may use Zoom or other video-conferencing services for online events.
• AI Assistant Provider: Messages typed into the chat assistant on our website are sent to Google (Gemini) so that it can generate replies. Please do not include sensitive personal information in the chat.
• Analytics and Tracking Providers: To analyze website traffic, optimize our outreach, and understand how users interact with our content.
• Hosting and Infrastructure: To securely store our organization’s database and maintain website performance. ACE uses Supabase (database and login), Vercel (website hosting), and Cloudinary (media uploads) for this purpose.

Independent Third-Party Privacy Policies

Please be aware that these third-party service providers operate independently from us. Once your data is transferred to them, their processing actions are governed strictly by their own separate and independent privacy policies, which we do not control. We assume no responsibility or liability for the privacy practices, content, or activities of these third parties. We highly encourage you to review their individual privacy policies directly before interacting with them.

Your Choices & Opt-Out Options

You can restrict or block third-party tracking at any time by adjusting your browser cookie settings. You can also unsubscribe from our marketing and program update emails at any time by clicking the “unsubscribe” link at the bottom of our communications.

6. International Processing

ACE Leadership Hub is a leadership and organisational development firm registered in Nigeria and being registered in Canada to serve individuals, professionals, businesses, and organisations in both countries and across the world. Depending on the services used, personal information may be processed or stored in different countries.

ACE will take the steps required by applicable law to ensure that international processing and transfers receive appropriate protection.

7. Data Security and Retention

ACE uses appropriate administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Personal information is retained only for as long as reasonably necessary for its intended purpose, subject to applicable legal, contractual, and legitimate recordkeeping requirements. When appropriate, information is securely deleted, anonymized, or otherwise disposed of.

No electronic storage or transmission method can be guaranteed to be completely secure. ACE cannot promise absolute security but will take reasonable and legally required measures to protect the information entrusted to it.

8. Your Privacy Rights

Subject to applicable law, you may have the right to access your personal information, request correction of inaccurate information, request deletion or restriction of processing, withdraw consent where processing relies on consent, or object to certain processing.

To exercise an applicable right or raise a privacy concern, contact ACE using the details below. ACE may need to verify your identity and will respond in accordance with applicable legal requirements. Certain requests may be subject to lawful exceptions or retention obligations.

9. Cookies and Communications

Our website may use cookies or similar technologies to support functionality, understand website usage, and improve our services. Where required, ACE will provide appropriate information and obtain consent before using non-essential technologies.

ACE may send service-related communications connected with your participation. Promotional communications will be handled in accordance with applicable consent and marketing requirements, and opt-out options will be provided where required.

10. Children and Young People’s Activities

ACE assessments and programmes covered by this Policy are intended for individuals aged 18 and above. ACE does not permit individuals under 18 to participate in these assessments under the standard adult-participation process.

ACE may separately organize educational, leadership, community, or other activities intended for children or young people. Such activities will be subject to appropriate safeguards, age-appropriate information, and parental or guardian consent where required by applicable law. Additional terms or privacy information may be provided for those activities.

11. Changes and Contact

ACE may update this Policy to reflect changes in its services, operations, or applicable legal requirements. The current version will be published on our website with its effective date.

For privacy enquiries, requests, or complaints, contact:

Important Notice

This Policy should be read alongside any assessment-specific privacy notice or participant terms provided when you register for or use an ACE service, provided that nothing in this Policy excludes or limits any right or obligation that cannot lawfully be excluded or limited.